How can we help?
Find quick answers in the FAQ or get in touch with our team directly.
Response Time
Our commitment to you
Within 24 business hoursFrequently Asked Questions
How does the daily quota work?+
Each proxy audit uses 1 unit of your daily quota. The quota resets automatically at midnight (Brasília time). Unused audits do not roll over to the next day. You can also buy Aegis Boosts (extra audit packs), which expire 24 hours after purchase.
How do I pay? Is there auto-renewal?+
Payment is per-purchase, by credit card. There is no auto-renewal — you pay manually whenever you want to top up; we never place a recurring charge on your card.
My plan expired — do I lose my history?+
No. Your audit history is stored permanently. Only the ability to run new audits is paused until you renew your plan.
Can I share my account with someone else?+
No. Each account is for individual use. Sharing credentials violates our Terms of Use and may result in suspension of the account.
How do I request a refund?+
We do not offer refunds once a plan is activated, since access is released immediately after payment is confirmed. If you run into a serious technical problem, reach out and we will look into it.
Which proxy format does AegisPanel accept?+
Two formats: IP:PORT (e.g. 192.168.1.1:8080) and IP:PORT:USER:PASS, for paid proxies that require authentication. Paste as many as you like, one per line. Your proxy password is used only to open the test connection: it is never saved to your history, never shown in the result, and never written to our logs.
What do Elite, Good, Trash and Dead mean?+
Elite: anonymous and clean — the profile you want for Ads. Good: works, but carries some exposure that can cost you at scale. Trash: shows signals that platforms typically catch. Dead: did not respond — refused the connection or timed out. Elite and Good are the ones worth keeping in your rotation.
What drags a proxy's score down?+
A proxy scores lower the more detectable it looks to the destination platform — a flagged, shared or low-anonymity IP does worst. Speed and stability matter too: a proxy that works but lags drags down operations at scale. As a rule, clean dedicated residential proxies score highest; public or heavily shared ones rarely do.
Why does choosing the platform (TikTok, Google, Meta…) change the result?+
Each platform tolerates different things, so the same proxy can come back Good for one and Trash for another. Always audit against the platform where the proxy will actually run — a result only means something in the context you are going to use it.
Why do public/free proxies almost always fail?+
Because free proxies are shared by many people at once and circulate on public lists, they carry exactly the kind of history that ad platforms distrust. It is not the panel being picky — it is the same reputation the platform sees on its end. If a public list comes back mostly Trash, the panel is doing its job.
I found a bug. How do I report it?+
Send as much detail as you can — what you were doing, which screen, and a screenshot if you have one — to suporte@aegispanel.app with [BUG] in the subject. It speeds up the fix a lot.
Found an error or bug?
Send us as much detail as you can: what you were doing, which screen, and a screenshot if you have one. It speeds up the fix a lot. Reach out via the email above with [BUG] in the subject.